FirstNet is proud to offer customers expert support services and we strive to deliver these support service effectively and timeously. Our team’s combined skill set brings our customers decades of experience and in-depth technical know how.
To handle all customer issues and technical matters effectively we have the FirstNet Rapid Response desk, comprising of Installation Engineers, Admin Staff, First Level Engineers skilled in multiple disciplines of support, and Second and Third Level Senior Engineers with specialised skills.
There are several methods to log a service request. In order of preference there are:
Customer Zone http://customerzone.firstnet.co.za
Email to firstname.lastname@example.org
Telephonically – 0861 989896
Customers are requested to take careful note of the issues Service Request number, and place a follow up call with the FirstNet team if one is not recieved within 30 minutes of sending the request.