# FirstNet Technology Services > South African provider of business connectivity, cloud, cybersecurity, voice and sovereign AI, part of the First Technology Group. FirstNet designs, runs and supports all five layers itself, from its own network and data centres in South Africa. FirstCoreAI, the group's AI business, runs a GPU AI Factory in FirstNet's South African data centre so AI workloads and data stay in South Africa. Sales: 0861 989 896, sales@firstnet.co.za. Support (24x7): support@firstnet.co.za. Full text for AI tools (every service summary and every Knowledge Hub answer): https://www.firstnet.co.za/llms-full.txt ## Security - [Security overview](https://www.firstnet.co.za/security/): Explore Managed Security Services to streamline your cybersecurity while enhancing your IT infrastructure and security posture. - [Hosted Firewall & Network Security](https://www.firstnet.co.za/security/hosted-firewall-network-security/): Eliminate physical appliance overhead. FirstNet delivers cloud-hosted firewall & network security with dedicated, multi-tenant Fortinet VDOM segmentation. - [Email Security & Threat Protection](https://www.firstnet.co.za/security/email-security-threat-protection/): Enhance your Email Security & Threat Protection with advanced filtering and continuity features to combat phishing and malware. - [Microsoft 365 Security & Compliance](https://www.firstnet.co.za/security/microsoft-365-security-compliance/): Microsoft 365 security and compliance from FirstNet: identity hardening, data protection and compliance controls tailored to your risk profile. - [Managed Cybersecurity Services](https://www.firstnet.co.za/security/managed-cybersecurity-services/): Managed cybersecurity services in South Africa: FirstNet's SOC monitors your hybrid estate continuously and responds to incidents for you. - [Secure Access & SSE](https://www.firstnet.co.za/security/secure-access-sse/): Protect web use, cloud apps, private apps and sensitive data from one Netskope console, with FirstNet to deploy, support and optionally manage it. - [Web Application & DDoS Protection](https://www.firstnet.co.za/security/web-application-ddos-protection/): Cloudflare's global edge, including Johannesburg and Cape Town, protects your public apps and users. FirstNet designs, hardens and tunes it for you. ## Cloud - [Cloud overview](https://www.firstnet.co.za/cloud/): FirstNet provides secure, managed cloud services in South Africa with local data hosting, compliance, and 24/7 support. - [Cloud Migration & Modernization](https://www.firstnet.co.za/cloud/cloud-migration-modernization/): Move legacy infrastructure to a secure, agile cloud. FirstNet delivers phased, low-risk cloud migration and modernization with minimal business downtime. - [Private Cloud Hosting & Management](https://www.firstnet.co.za/cloud/private-cloud-hosting-management/): Secure your mission-critical workloads with dedicated private cloud hosting in South Africa. Compliant, low-latency, and managed by FirstNet IT experts. - [Data Protection & Ransomware Resilience](https://www.firstnet.co.za/cloud/data-protection-ransomware-resilience/): Safeguard your corporate data locally. FirstNet provides sovereign data protection and ransomware resilience in South Africa with SLA-backed recoveries. - [Backup & Disaster Recovery as a Service](https://www.firstnet.co.za/cloud/backup-disaster-recovery-as-a-service/): Protect your business from downtime. FirstNet delivers expert Backup & Disaster Recovery as a Service (DRaaS) in South Africa with automated failover. - [Colocation Services](https://www.firstnet.co.za/cloud/colocation/): A secure, highly available data centre home for your own hardware. We provide the space, power, cooling, physical security and connectivity. You keep full control of your systems. - [Microsoft Licensing](https://www.firstnet.co.za/cloud/microsoft-licensing/): FirstNet is a Microsoft Cloud Solution Provider and Solutions Partner. We bring your Microsoft licences onto one ZAR-billed agreement, keep them right-sized and support them locally. ## Voice - [Voice overview](https://www.firstnet.co.za/voice/): Business voice from FirstNet: cloud PBX, Microsoft Teams calling, SIP trunks, compliant call recording and call cost control for South African businesses. - [Business Voice Minutes](https://www.firstnet.co.za/voice/business-voice-minutes/): Business voice minutes and SIP trunks from FirstNet, an ICASA-licensed operator in South Africa, with scalable minute bundles instead of rigid contracts. - [Cloud PBX & Unified Communications](https://www.firstnet.co.za/voice/cloud-pbx-unified-communications/): Ditch on-premise PBX hardware. FirstNet runs cloud PBX for South African businesses with clear call quality, CRM integration and 24/7 support. - [Contact Centre](https://www.firstnet.co.za/voice/contact-centre/): Omnichannel engagement, workforce management, analytics and training in one cloud contact-centre platform, on top of your FirstNet voice and on one contract. - [Compliant Call Recording & Analytics](https://www.firstnet.co.za/voice/compliant-call-recording-analytics/): Enterprise call recording and analytics hosted in South Africa by FirstNet, with immutable audit trails and QA dashboards for compliance. - [Telephone Management & Cost Control](https://www.firstnet.co.za/voice/telephone-management-cost-control/): FirstNet's enterprise telephone management system gives clear visibility of call costs, with automated cost allocation by department. - [Microsoft Teams Calling](https://www.firstnet.co.za/voice/microsoft-teams-calling/): Make and receive phone calls in Teams on desktop, mobile and web. FirstNet delivers Operator Connect and Direct Routing over its ICASA-licensed network, with local numbers, porting and support. - [Truecaller for Business](https://www.firstnet.co.za/voice/truecaller-for-business/): Verified Business Caller ID puts your name, logo, verified badge and the reason for the call on your customer's screen before they pick up. FirstNet runs it end to end as a managed service. - [Zoom Phone & Contact Centre](https://www.firstnet.co.za/voice/zoom-phone-contact-centre/): Zoom does not provide phone numbers in South Africa on its own. FirstNet is a certified Zoom Provider Exchange partner, supplying ICASA-licensed local numbers, porting, implementation and support on one bill. ## Connectivity - [Connectivity overview](https://www.firstnet.co.za/connectivity/): Eliminate multi-vendor complexity. FirstNet provides secure business connectivity in South Africa with nationwide last-mile access and 24/7 NOC monitoring. - [Business Internet](https://www.firstnet.co.za/connectivity/nationwide-last-mile-connectivity/): Connect any branch, anywhere. FirstNet delivers hybrid last-mile connectivity across South Africa using fiber, microwave, LTE, and satellite under one SLA. - [SD-WAN & Failover](https://www.firstnet.co.za/connectivity/sd-wan/): A centrally managed, policy-driven overlay that keeps business-critical applications predictable across multiple links, even when one degrades or fails. - [LEO Satellite](https://www.firstnet.co.za/connectivity/leo-satellite-connectivity/): Enterprise LEO satellite internet from FirstNet, designed and managed alongside fibre, LTE/5G and SD-WAN for resilient multi-link connectivity. - [Network & Cloud Reach](https://www.firstnet.co.za/connectivity/national-footprint-global-reach/): One provider for nationwide business connectivity in South Africa: FirstNet's standardised coverage with direct routes to global cloud regions. - [Managed Guest Wi-Fi](https://www.firstnet.co.za/connectivity/managed-guest-wifi/): Secure, branded guest access that FirstNet manages end to end across all your sites. Guest traffic stays separate from your business systems, with a clear path to insight and engagement. ## Sovereign AI - [Sovereign AI overview](https://www.firstnet.co.za/sovereign-ai/): FirstCoreAI is FirstNet's AI business unit. It gives South African organisations GPU compute, open-weight models and engineering talent to run serious AI workloads, while the data stays inside the country and the bill stays in rand. - [GPU & Inference](https://www.firstnet.co.za/sovereign-ai/ai-factory/): InfraAI delivers FirstCoreAI's AI Factory as a service: private inference endpoints, dedicated or shared GPU capacity and a curated set of open-weight models, all running in South Africa and reachable through familiar OpenAI-style APIs. - [Custom AI Engineering](https://www.firstnet.co.za/sovereign-ai/custom-ai-engineering/): Infrastructure alone does not fix a business problem. EngineAI is FirstCoreAI's build team: they take a use case from proof of concept to production, deployed on the AI Factory in FirstNet's data centre or inside your own environment. - [Creative & Content AI](https://www.firstnet.co.za/sovereign-ai/creative-content-ai/): StudioAI is FirstCoreAI's offering for when content itself is the workload: personalised video, voiceover, copy and design produced quickly and consistently on-brand, connected to the tools and approval steps your team already uses. - [AI Adoption & Enablement](https://www.firstnet.co.za/sovereign-ai/ai-adoption-enablement/): FirstCoreAI helps your people use AI well, safely and consistently, with private assistants that run on the Sovereign AI Factory, so your prompts, documents and data stay in South Africa. ## Knowledge Hub - [Knowledge Hub overview](https://www.firstnet.co.za/knowledge/) - [All answers](https://www.firstnet.co.za/knowledge/) - [Connectivity](https://www.firstnet.co.za/knowledge/connectivity/) - [Cloud](https://www.firstnet.co.za/knowledge/cloud/) - [Security](https://www.firstnet.co.za/knowledge/security/) - [Voice](https://www.firstnet.co.za/knowledge/voice/) - [Sovereign AI](https://www.firstnet.co.za/knowledge/sovereign-ai/) - [Support](https://www.firstnet.co.za/knowledge/support/) ## Company - [About FirstNet](https://www.firstnet.co.za/about-us/): who FirstNet is, history and accreditations - [Partners](https://www.firstnet.co.za/partners/): technology partners FirstNet delivers and manages - [Support](https://www.firstnet.co.za/support/): how to log faults, response times and escalation - [News](https://www.firstnet.co.za/category/blog/) - [Contact](https://www.firstnet.co.za/contact-us/) ## Knowledge Hub - [All questions and answers](https://www.firstnet.co.za/knowledge/): 479 reviewed answers from the FirstNet team - [Connectivity answers](https://www.firstnet.co.za/knowledge/connectivity/): 127 questions - [Cloud answers](https://www.firstnet.co.za/knowledge/cloud/): 98 questions - [Security answers](https://www.firstnet.co.za/knowledge/security/): 98 questions - [Voice answers](https://www.firstnet.co.za/knowledge/voice/): 119 questions - [Sovereign AI answers](https://www.firstnet.co.za/knowledge/sovereign-ai/): 32 questions - [Support answers](https://www.firstnet.co.za/knowledge/support/): 5 questions