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Voice

Access cost savings, security and efficiency with our enterprise voice services. Our voice services help take the hassle out of expanding. Minimize on-premise technology support via our hosted PBX offerings, capital investment and multiple system management.
 

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Microsoft Teams Direct Routing

 
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Microsoft Teams – Direct Routing provides you with the ability to make calls within Microsoft Teams.

It enables PSTN calling and a range of additional call control features for Microsoft Teams. FirstNet VoIP connectivity for the Microsoft Phone System add-on, allowing inbound and outbound telephony.

Available to Microsoft 365 customers who wish to use FirstNet as their preferred voice carrier to enable their users to make and receive PSTN calls, Microsoft Teams – Direct Routing is an ideal solution for those businesses wanting to take steps into the cloud.

Microsoft Teams – Direct Routing is an ideal alternative to Microsoft calling plans and, with the solution, there’s no need for on-premise hardware. It utilises Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud-based service.

Microsoft Teams Direct Routing

How does this help my business?

FEATURES

  • Calls to Anyone – Supports calls to and from anywhere

  • Cost Saving – Significant cost saving per user compared to Microsoft’s calling plans, allowing you to maximise your existing 365 license cost.

  • Agile – Allows for flexible and remote working as well as enabling a collaborative approach.

  • Complete Cloud Solution – With no expensive initial outlay and no requirement for traditional hardware, it’s a complete cloud-based solution.

  • No Missed Calls – Tailored business continuity with network and number resilience to keep your business working.

  • Access to Advanced Call Statistics – Online access to call statistics enables informed business decisions.

  • Number Porting – Keep the same geographical number wherever you are.

BENEFITS

  • Minimal upfront capital expenditure

  • Designed around your business

  • Ongoing Customer support

  • Feature-rich, easy-to-use phones

  • Productivity-enhancing unified communications

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FirstNet’s SBC’s are officially certified by Microsoft for Direct Routing that gives our customers the added benefit for worldwide Microsoft support.

 

In general FirstNet is able to connect to almost any third-party PBX. The most suitable and uncomplicated, easy to use solution for you and your networks that simply works.

To use Microsoft Teams – Direct Routing from FirstNet, you’ll need the following:

  • Microsoft 365, or Office 365, license including Teams available from FirstNet as a Microsoft Direct CSP. 

  • Microsoft 365 is a cloud-based subscription service that brings together the Microsoft tools and applications for the way people work today. Teams is the Unified Communications environment which Microsoft 365 uses to create and share content and communicate in multiple ways via messaging, chat, voice and video

  • Microsoft Phone System add-on and a reliable internet connection

  • Phone System is the feature used by Microsoft as the PBX replacement or voice component of Microsoft Teams.

  • Reliable internet connection

  • Once you’ve got those sorted out, your business will be ready to take advantage of Microsoft Teams – Direct Routing powered by FirstNet.

Data on a Touch Pad

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CounterPath

Why Bria Enterprise? Bria Enterprise overlays on top of any VoIP solution, providing an easy to deploy, cloud-managed Unified Communication (UC) solution that can be scaled from one to thousands of seats.

 

CounterPath

CounterPath Cloud Solutions provide an easy to deploy, cloud-managed Unified Communication (UC) solution for large scale enterprises and channel partners. Highly secure and flexible, Cloud Solutions combine the Bria Enterprise™ client suite for desktop and mobile devices with CounterPath’s cloud-hosted Stretto Platform™ Provisioning Module. This enables IT administrators and resellers to set up groups from the Stretto Web Admin interface, distribute downloads to end users, and add and manage configuration settings from the cloud, easily and efficiently.

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How does this help my business?

Bria Enterprise Business Bundle

The CounterPath Bria Business Bundle is an annual license configurable for up to 4 devices per user and is an easy to deploy, cloud managed UC solution for small business, enterprise clients and value added resellers. The Bria Enterprise client suite for desktop, mobile and tablet devices. The offer pairs with CounterPath’s cloud-hosted Stretto platform and enables customers the ability to add and manage configuration settings from the cloud, easily and efficiently.

 

In addition to centralized provisioning, the business bundle also includes:

  • A corporate roster with Instant Messaging & Presence, screen sharing (up to 100 participants, with no downloads required.

  • UEM provides the admin with detailed analytics info, including stats on call quality, feature usage and device type.

  • Help Desk Assistant (mobiles) enables IT team to remotely troubleshoot the user’s softphone.

Bria Enterprise Basic Bundle

The CounterPath Bria Basic Bundle is an annual license configurable for up to 4 devices per user. Included are the Stretto provisioning tool, annual support, annual software updates, codecs, video calling, presence, messaging, and many other standard telephone features (place calls on hold, transfer calls, conference calls etc.) This license can be used by the same extension on up to 4 Windows or Mac desktops/laptops as well as Android and Apple mobile devices.

Bria Enterprise for Salesforce 

Includes CounterPath desktop client (Windows or Mac) with CounterPath’s Salesforce desktop plug-in, plus CounterPath-hosted Stretto Provisioning, XMPP Messaging & Presence, Screen Sharing and User Experience Metrics (UEM) / Help Desk Assistant (HDA). Each user is entitled to up to 4 devices.

Bria Enterprise Desktop

Bria Enterprise annual desktop subscription unites the impressive suite of Bria softphone clients for laptops and desktops with CounterPath’s top of the line cloud Bria Stretto platform. Using a hosted SaaS business model, telecommunications partners can simply unite Bria SaaS with their existing solutions, as well as provide commercial customers with an inexpensive system for procuring, distributing desktop softphone endpoints.

Bria Enterprise Mobile

Bria Enterprise annual mobile subscription unites the impressive suite of Bria softphone clients for smart phones and smart tablets with CounterPath’s top of the line cloud Bria Stretto platform. Using a hosted SaaS business model, telecommunications partners can simply unite Bria SaaS with their existing solutions, as well as provide commercial customers with an inexpensive system for procuring, distributing mobile softphone endpoints.

 
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Hosted PABX Solutions

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Hosted PABX Solutions

FirstNet’s hosted PBX delivers a cloud-ready software stream that can be deployed using private, public, and hybrid cloud models. Unlike many hosted solutions, built on open-source or third-party technology, FirstNet’s hosted PBX is built from the ground up to ensure the highest degree of scalability, reliability and security.

How does this help my business?

FEATURES

  • Hosted Cloud based phone system

  • Industry-leading reliability and call quality

  • Per user monthly subscription

  • Intuitive and easy to use

  • Web Administration

  • Mobile Device integration

BENEFITS

  • Minimal upfront capital expenditure

  • Designed around your business

  • Ongoing Customer support

  • Feature-rich, easy-to-use phones

  • Productivity-enhancing unified communications