Managed Cybersecurity Services (SOC)

No. Sophos XDR and MDR can ingest Microsoft Defender telemetry, so you can consolidate it into analyst-led detection and response rather than rip it out.

If your SIEM is working well, XDR and MDR can complement it. If it is expensive to operate, slow to deploy or weak on response, Sophos NG-SIEM can replace it as part of a planned transformation.

Sophos Secure AI provides visibility of shadow AI use, policy and role-based controls with prompt monitoring, and protection through input sanitisation, output interception and AI data loss prevention, with AI risk monitored by MDR.

Sophos MDR, XDR, NG-SIEM and Secure AI map to the controls most cyber insurers ask for, and FirstNet provides audit-grade reporting. Compliance and insurance outcomes remain a shared responsibility.

Yes. Sophos MDR is a separate service that attaches to Sophos Firewall as a Service on the same monthly bill. With Sophos endpoints, Synchronized Security can also isolate compromised devices automatically.

Sophos MDR is the 24/7 security operations layer: its analysts hunt for threats, detect suspicious activity and send an alert. FirstNet's support desk receives that notification, and FirstNet's Incident Response team then works with your organisation to contain the threat, remediate and recover. How notifications are received, who mobilises and which remediation playbook applies is agreed with you in an incident response runbook during onboarding. FirstNet does not run its own SOC.

Standard Sophos MDR onboarding typically takes two to four weeks. Integrating XDR or next-generation SIEM telemetry usually takes four to eight weeks, depending on how many data sources are connected. A full next-generation SIEM transformation that replaces a legacy SIEM typically takes eight to 16 weeks. Onboarding covers discovery, a deployment plan, telemetry validation, MDR onboarding and agreeing FirstNet's incident response runbook with you.

XDR (extended detection and response) correlates security telemetry across endpoints, firewalls, identity, cloud and email so threats are easier to spot. MDR (managed detection and response) adds people: Sophos analysts monitor, hunt and alert 24/7, with FirstNet's Incident Response team helping you remediate. Next-generation SIEM ingests telemetry at enterprise scale for compliance reporting and log retention. Organisations often start with endpoint protection, add XDR, then MDR, and add NG-SIEM where compliance or retention requires it.

FirstNet's Sophos-based managed security comes in Standard, Enhanced and Premium tiers. Standard includes Sophos MDR 24/7 monitoring, threat hunting and analyst-led detection, with FirstNet incident response on Sophos notifications. Enhanced adds named customer-success engagement, expanded incident response support, longer telemetry retention and more reporting. Premium adds extended incident response, including on-site remediation support where applicable, executive reporting and dedicated runbook engineering.

Yes. FirstNet pairs Sophos MDR with Druva cloud backup, so you have 24/7 detection and response alongside an independent backup copy for recovery. MDR helps detect and contain a ransomware attack, while backup gives you clean data to restore if systems or files are encrypted. The two are separate services, so each is scoped to your environment, but together they cover both stopping an attack and recovering from one.