The Challenge. Retain and retrieve recordings to meet regulatory and audit requirements
Financial services, healthcare, and public sector organisations must retain and retrieve recordings to meet regulatory and audit requirements. Manual processes and legacy tools are risky and inefficient.
A modern, compliant platform ensures recordings are captured reliably, stored securely, and easy to search when needed.
Our Expertise. Deliver hosted recording
We deliver hosted recording with encryption, role-based access, retention policies, and auditing. Powerful search and analytics turn voice data into insights for compliance and quality assurance.
Integrations enable disclosure prompts, consent workflows, and export for investigations or training.
How We Deliver. High-availability capture and secure long-term storage
At FirstNet, our platform is designed for high-availability capture and secure long-term storage with clear governance.
Capture & Indexing
Reliable ingestion with metadata for fast queries.
Access Control
RBAC, MFA, and audit trails for every retrieval.
Retention & Deletion
Policies aligned to regulation and business policy.
Integration
CRM/UC hooks, disclosure, and export paths.
We've Got You Covered In The Cloud. Choose Us As Your Long Term Partner.
Investment Firm
Cut retrieval time from days to minutes during audits.
Healthcare Contact Centre
Improved quality scores with analytics-driven coaching.
Why Choose FirstNet. Complaint Recording And Analytics In Action
FirstNet ensures your wholesale team about interconnect options, routing policies, and volume tiers.
FAQs
Which regulations do you support?
We align retention and access controls with applicable regulations (eg. POPIA) and your internal policies.
How long are recordings stored?
Retention is configurable per policy and can carry by call type or business unit.
Who can access recordings?
Role-based access with MFA and full audit trails controls who can search and retrieve content.
Book a demo to see complaint recording and analytics in action with your use cases.
