ISPA membership. Take-down notices

FirstNet Technology Services (Pty) Ltd is a member of the Internet Service Providers' Association (ISPA), the Industry Representative Body recognised under section 71 of the Electronic Communications and Transactions Act 25 of 2002. As an ISPA member, FirstNet is bound by the ISPA Code of Conduct.

• ISPA Code of Conduct
• ISPA complaints procedure
• ISPA mediation process
• ISPA take-down notice procedure
• FirstNet's ISPA member profile

Take-down notices

In terms of section 75 of the Electronic Communications and Transactions Act, FirstNet Technology Services (Pty) Ltd has designated the Internet Service Providers' Association (ISPA) as its agent to receive notifications of infringements as defined in section 77 of the Act.

• Agent: Internet Service Providers' Association NPC (ISPA)
• Telephone: 010 500 1200
• Email: queries@ispa.org.za
• Take-down notice form: ispa.org.za take-down form

Report spam or abuse

To report spam, abuse or unlawful content coming from the FirstNet network, email abuse@firstnet.co.za. You can also lodge a complaint with ISPA using its complaints procedure.

Keeping children safe online

If children use your FirstNet internet connection, ISPA explains parental controls, filtering and safe use: for children and teens and cyber safety resources.