Nationwide Last-Mile Connectivity

Yes. We leverage multiple access technologies and partners to reach challenging locations.

We offer enterprise SLAs for availability, response times, and restoration targets.

Yes. Services are designed to scale as requirements change.

If the site is fixed, we check licensed microwave first, then fixed wireless. If you need to be live in days, we deploy LTE/5G immediately and build the fibre primary in parallel. Temporary wireless runs on a minimum six-month term without an SLA.

Availability targets and service credits follow the underlying last-mile provider's SLA. Credits are passed through once received from the carrier. FirstNet handles fault escalation, SLA validation and the credit claim on your behalf.

Every managed router is added to our PRTG monitoring platform, with SNMP-based up/down alerting and bandwidth monitoring. Our NOC responds to incidents and works with the carrier on repairs.

Our standard is a FirstNet-managed router, which lets us monitor and resolve faults quickly. Your firewall can sit behind it. Customer-supplied network equipment must be ICASA type-approved and approved by our engineering team.

Restoration depends on the last mile: a fibre cut needs physical repair, while microwave may need realignment or site access. That is why we design a diverse backup for critical sites, so traffic fails over while we work the primary fault.

The router (customer premises equipment) supplied with a FirstNet broadband link is a FirstNet-managed device and remains FirstNet property, covered by FirstNet's maintenance and replacement policies. Managing the router is how FirstNet monitors the link and resolves faults quickly. Public IP addresses allocated to the service also remain FirstNet property. If you run your own firewall, it connects behind the FirstNet router on an Ethernet handoff.

You provide power, mast space, ducting and similar facilities at the site, and obtain any third-party approvals such as landlord, body corporate or municipal consent. You also give site access during agreed install windows and flag health and safety requirements such as PPE, inductions or restricted hours. For SIM-based services you supply RICA documentation. Your LAN and firewall configuration stays with you unless it has been separately scoped with FirstNet.

A standard FirstNet business fibre service includes the fibre circuit, a FirstNet-managed router, a static public IP address and a PRTG monitoring sensor, so the link is watched for up/down status and bandwidth from day one. Optional extras include additional static IPs, a dedicated (uncontended) variant and a second fibre link on an alternate carrier. Microwave services include the licensed radio link, an indoor router and PRTG monitoring.

Standard broadband support runs during business hours, with after-hours callout for severity 1 issues. The exact cover depends on your service tier and is set out in your contracted service terms. Monitoring itself does not stop after hours: every managed router is on PRTG with up/down and bandwidth alerting, and the NOC handles incident response and liaises with the underlying carrier on your behalf.