The Solution Cloud PBX & Unified Communications Solutions in South Africa.
FirstNet delivers three enterprise-grade solutions: Yeastar Cloud PBX (P-Series), Microsoft Teams calling with Operator Connect or Direct Routing, and Zoom Phone & Zoom Contact Centre. Each platform is backed by our carrier-grade voice network and national support.
Why FirstNet for Cloud Voice Cloud PBX, Teams, and Zoom Voice Solutions.
FirstNet delivers these platforms on top of a carrier-grade voice network engineered for uptime, quality, and secure call routing. Organisations benefit from a single provider for voice minutes, SIP connectivity, platform deployment, number porting, and ongoing support.
What Sets FirstNet Apart
• Certified provider for Microsoft Teams Operator Connect
• Expertise across Yeastar P-Series Cloud PBX deployments
• Zoom Phone & Contact Centre implementation capabilities
• Local support and engineering teams
• Fraud protection, analytics, and routing optimisation
• Managed migration from legacy PBX systems
• Scalable for SMB, mid-market, and enterprise workloads
Why Choose FirstNet and Yeastar Yeastar Cloud PBX (P-Series) Cloud PBX for SMB and Enterprise
Yeastar P-Series Cloud PBX is a full unified communications system that replaces traditional PBX hardware with a secure, cloud-hosted platform. Businesses gain voice, video, messaging, mobility, call centre features, and analytics—all in a single solution.
Why Yeastar Cloud PBX?
• Cloud PBX hosted in South Africa for low latency and reliability
• Unified Communications: voice, video, chat, presence, collaboration
• Softphone and mobile apps for hybrid and remote teams
• Call queues, IVR, recording, reporting, monitoring
• Simple migration from legacy PBX systems
• Compatible with all major SIP trunks and IP phones
Ideal for Companies That Need
• A modern cloud PBX to replace outdated telephony hardware
• Multi-site communication with central management
• Remote workforce support without complex VPNs
• Enterprise-grade telephony features at SME pricing
Assessment & Design
Call flows, numbering plans, and integration needs.
Deployment
Staged rollout with coexistence options for complex sites.
Adoption
Training and quick-reference guides for admins and users.
Operations
SLAs for availability and support responsiveness.
We've got you covered in the cloud. Choose us as your long term partner.
National Enterprise
Consolidated 30+ sites into a single cloud PBX, cutting voice spend by 40%.
Professional Services Firm
Improved client experience with intelligent call routing and
analytics.
Why Choose FirstNet and Zoom Zoom Phone & Zoom Contact Centre — Cloud Telephony for Modern Workforces
Zoom Phone brings enterprise-grade cloud telephony into the Zoom ecosystem, while Zoom Contact Centre provides an omnichannel platform for sales, support, and service operations.
Zoom Phone
• Cloud telephony integrated into Zoom Meetings and Chat
• Call transfer, auto attendants, voicemail, recordings
• Supports desk phones, softphones, and mobile
• Simple rollout for distributed and remote teams
Zoom Contact Centre
A digital-first contact centre with voice and omnichannel support.
Core Features:
• Intelligent call routing and interactive workflows
• Real-time analytics, dashboards, and quality monitoring
• Agent and supervisor tools in a unified interface
• Scalable cloud infrastructure with no hardware required
When Zoom Is the Right Choice
• Organisations already using Zoom Meetings
• Businesses needing rapid deployment across teams
• Contact centres moving to cloud-based operations
• Multi-channel service environments
FAQs
Book a Cloud PBX assessment and migration plan tailored to your sites and users.
Why Choose FirstNet and Microsoft Microsoft Teams Calling — Operator Connect & Direct Routing in South Africa
Turn Microsoft Teams into a fully functional business phone system with FirstNet’s Operator Connect and Direct Routing services. Employees can make and receive external PSTN calls directly inside Microsoft Teams on any device.
Operator Connect for Microsoft Teams
Operator Connect provides PSTN calling inside Teams with simplified provisioning and no infrastructure to manage.
Direct Routing for Microsoft Teams
Direct Routing offers full control for organisations with complex telephony requirements.
Why Businesses Choose Teams Calling
• Use Teams as a single communication platform
• Reduce licensing and maintenance compared to standalone PBXs
• Enable remote and hybrid work with unified calling
• South African numbers and porting supported