Complaint Call Recording & Analytics

Secure, searchable call recording with retention, disclosure, and analytics for refulated teams.

The Challenge Retain and retrieve recordings to meet regulatory and audit requirements

Financial services, healthcare, and public sector organisations must retain and retrieve recordings to meet regulatory and audit requirements. Manual processes and legacy tools are risky and inefficient.

A modern, compliant platform ensures recordings are captured reliably, stored securely, and easy to search when needed.

Our Expertise. Deliver hosted recording

We deliver hosted recording with encryption, role-based access, retention policies, and auditing. Powerful search and analytics turn voice data into insights for compliance and quality assurance.

Integrations enable disclosure prompts, consent workflows, and export for investigations or training.

Regulatory Confidence: retention and access controls that stand up to audits.
Operational Efficiency: rapid search and retrieval across large volumes.
Security: encryption in transit and at rest with fine-gained access.
Insight: analytics to improve agent performance and customer experience.

FirstNet | Complaint Call Recording & Analytics

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How We Deliver. High-availability capture and secure long-term storage

At FirstNet, our platform is designed for high-availability capture and secure long-term storage with clear governance.

Capture & Indexing

Reliable ingestion with metadata for fast queries.

Access Control

RBAC, MFA, and audit trails for every retrieval.

Retention & Deletion

Policies aligned to regulation and business policy.

Integrations

CRM/UC hooks, disclosure, adn export paths.

We've got you covered in the cloud. Choose us as your long term partner.

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Investment Firm

Cut retrieval time from days to minutes during audits.

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Healthcare Contact Centre

Improved quality scores with analytics-driven coaching.

Why Choose FirstNet. Compliant recording and analytics in action

FirstNet | Cloud Migration & Modernization

FirstNet ensures your wholesale team about interconnect options, routing policies, and volume tiers.

FAQs

Which regulations do you support?

How long are recordings stored?

Who can access recordings?

Book a demo to see complaint recording and analytics in action with your use cases.

Talk to an Expert

FirstNet | Cloud Migration & Modernization