Pulse. Answers on WhatsApp
FirstNet's official WhatsApp for quotes, support updates and notifications. Ask about any FirstNet service in the chat you already use, and a FirstNet specialist takes over whenever you need a person.
Meet FirstNet Pulse (60 seconds)
Watch: Meet FirstNet Pulse
A customer gets their FirstNet quote on WhatsApp. Pulse asks one clear question at a time, finds the right products and updates the quote while they chat, then they accept it on the go.
The video also shows tools the FirstNet team uses behind the scenes, such as voice notes and branded proposals. The people and company names in it are fictional.
Read the transcript
Meet FirstNet Pulse. Your FirstNet quote, right where you already are. On WhatsApp. Ask anything. Pulse asks one clear question at a time. It finds the right products, and updates your quote live. Our virtual agent monitors every request, so nothing slips through. On the road? Send a voice note. A branded proposal, ready in minutes. Your team gets instant answers, at their fingertips. Accept your quote, on the go. FirstNet Pulse. Answers on WhatsApp, and a person when you need one.
What you can do on WhatsApp
Ask about any service
Ask about connectivity, cloud, security, voice or sovereign AI. Pulse answers from FirstNet’s approved product information.
One question at a time
Pulse asks one clear question at a time, then passes your enquiry to a FirstNet specialist who replies in the same chat.
Your quote on WhatsApp
Customers with a FirstNet quote receive it on WhatsApp and can ask questions about it in the chat.
Change it in the chat
Change quantities or the contract term, or add products with a few guided questions. The quote updates as you go.
Accept on the go
Accept your quote from your phone: reply YES ACCEPT, or sign on your private quote link.
Support updates and notifications
Follow your support requests and receive FirstNet notifications where you already are.
How it works
Save +27 87 012 2800
Or tap Chat on WhatsApp on this page to start a chat with FirstNet Pulse.
Say what you need
A quote, a question about a FirstNet service or an update on a support request.
A person when you need one
A FirstNet specialist takes over for discounts, complaints, contract questions, a call-back, a demo or a site visit.
Questions and answers
Straight answers from the FirstNet team.
Questions about FirstNet Pulse
Is FirstNet Pulse really FirstNet?
Yes. FirstNet Pulse is FirstNet’s official WhatsApp on +27 87 012 2800, and every message comes from "FirstNet Pulse". If you are unsure about a message, call us on 087 012 2800.
Can I talk to a person?
Yes. Pulse passes your enquiry to a FirstNet specialist, who replies in the same chat. A person always takes over for discounts, negotiation, complaints, legal or contract questions, a call-back, a demo or a site visit. You can also call 087 012 2800.
When does Pulse reply?
Pulse replies at any time. FirstNet specialists reply during working hours.
Will Pulse give me prices on WhatsApp?
No. Pulse does not give prices or discounts in the chat. Customers see the figures on their private quote link, and a FirstNet specialist prepares every quote.
Is my chat private?
Pulse answers on FirstNet’s own AI in South Africa. It never asks for ID numbers, banking details or passwords, and it does not make account, billing or payment changes.