Knowledge Hub · Connectivity

Is there an uptime SLA on FirstNet LTE/5G business internet?

Wireless Connectivity · Answered by FirstNet Technology Services

Short answer

No. LTE/5G mobile broadband is a best-effort service without a fixed uptime SLA, because performance varies with mobile network load and signal. FirstNet still supplies a business-grade managed router, optimises signal and monitors the link.

In detail

Where LTE/5G is the right tool:

  • Rapid go-live, often within a few working days
  • Temporary sites, pop-ups, construction sites, vehicles and portable units
  • Failover for fibre, since it is not affected by fibre cuts or cable theft

Where it is not the best primary: if a fixed site needs a link with service levels, fibre or licensed microwave is preferred where feasible. Business fibre carries availability targets up to 99.5% on premium networks and 99% on standard, and fixed wireless usually targets up to about 99%.

Temporary wireless used while fibre is built also carries no SLA and runs on a minimum six-month term. If you depend on LTE/5G at a remote site, design can reduce the risk: pair it with LEO satellite, which is independent of mobile towers, or bond several links with Peplink so a single network problem does not take the site offline.

Source: FirstNet Wireless Connectivity service page →

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