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Measuring business internet connectivity outcomes

What business outcomes should business internet connectivity be measured on?

Connectivity · Answered by FirstNet Technology Services

Short answer

Judge business internet by what it does for the business, not by the lines or carriers behind it. FirstNet designs its connectivity for four results: uptime, steady speed, lower risk and simpler running.

In detail: Measuring business internet connectivity outcomes

  • Uptime: built in through backup paths and more than one carrier, not best effort.
  • Steady speed: direct peering and clear paths, so cloud apps and calls feel close to a local network.
  • Lower risk: real choice of carrier, cable type and route, so one outage rarely stops the business.
  • Simpler running: one vendor and one team you can hold to account, so IT spends less time chasing providers.

Uptime on its own is not enough. Delay, jitter and lost packets all change how apps feel to use. Voice and video calls notice them most. That is why FirstNet watches these numbers and how much each link is used, day and night. We do not only check that a line is up.

These numbers show up in the business as speed of work, systems that stay up, happy customers and staff who get more done. When you look at cost, compare it with the cost of being offline. That means lost sales, the work to recover and harm to your name, not just the price of the line.

Source: FirstNet Connectivity service page →

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