Short answer
FirstNet business fibre is a fixed-term monthly service, typically over 12, 24 or 36 months, with a notice period of three calendar months. Upgrades need one month's written notice and extend the term by at least 12 months.
In detail
What this means in practice:
- Term: a fixed term, typically 12, 24 or 36 months, billed monthly.
- Notice: three calendar months.
- Upgrades: one month's written notice, and the upgrade extends the term by at least 12 months.
- Equipment and addressing: the managed router and allocated public IP addresses remain FirstNet property.
Other connectivity services have their own terms. Temporary LTE/5G wireless, used while fibre is being built, runs on a minimum six-month term without an SLA. LEO satellite event connectivity is installed the day before an event and removed the day after, with no contractual commitment. IP Transit is usually sold on longer-term agreements, with the term confirmed during commercial engagement.
Your exact term, notice period and service levels are set out in your signed service schedule, which FirstNet confirms at order intake before provisioning starts.
Source: FirstNet Fibre Connectivity service page →
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