Short answer
As long as your policy requires. Retention in FirstNet Compliance Recording is configurable per policy and can vary by call type or business unit, so each set of recordings is kept for the period your regulator, contracts or internal rules set.
In detail
How retention works:
- You confirm your retention policy in writing before onboarding, and FirstNet configures it during provisioning.
- Different rules can apply to different call types or business units, such as advice lines and general service lines.
- At the end of the retention period, recordings are disposed of through logged, defensible deletion.
- Legal hold preserves specific recordings beyond normal retention for litigation, disputes or regulatory inquiries.
- Storage is sized to the agreed retention period and your platform mix.
As a guide, FSCA and FAIS-regulated firms commonly keep advice-call recordings for five years, but the right period depends on your obligations. Edits to retention after go-live go through FirstNet's change control, so changes are deliberate and recorded.
Throughout the retention period, recordings stay in tamper-proof storage with AES-256 encryption, and audit logs show who accessed what and when. Historical recordings from an older recorder can be migrated in with chain of custody preserved, so one retention policy covers old and new calls.
Source: FirstNet Compliant Call Recording & Analytics service page →
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