Knowledge Hub · Voice

Is Microsoft Purview enough for Teams call recording compliance?

Compliant Call Recording & Analytics · Answered by FirstNet Technology Services

Short answer

Usually not on its own. Microsoft Purview Communication Compliance focuses on policy and supervision inside Microsoft 365, and it does not capture compliant audio across PBX, Zoom or other non-Teams platforms. FirstNet Compliance Recording records the whole voice estate into one archive.

In detail

What FirstNet Compliance Recording provides:

  • Compliant audio capture of Teams voice and meetings tied to each user's identity, plus Zoom, PBX, SIP and contact-centre calls.
  • Tamper-proof storage with AES-256 rotating encryption.
  • Retention policies, legal hold and defensible deletion for recordings.
  • Audit logs and controlled sharing with auditors, regulators or legal counsel.
  • Optional QA workflows, transcription, sentiment and automated PCI, PII and PHI redaction.

The two do different jobs. Purview supervises communications policy inside Microsoft 365, while a compliance recording platform captures and governs the audio itself.

For organisations moving to Teams calling with FirstNet Operator Connect or Direct Routing, compliance recording is available as an add-on through CallCabinet, powered by Smarsh. One archive, one policy and one search then apply whether a call happened on Teams, Zoom or the PBX.

Source: FirstNet Compliant Call Recording & Analytics service page →

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