Short answer
Yes, through the optional FirstNet Managed Compliance Service. FirstNet operates the recording platform on your behalf, covering policy configuration, retention administration, legal hold, user provisioning and audit-evidence support, plus regular compliance reviews with your compliance or risk lead.
In detail
Who it suits:
- Organisations without the internal capacity to administer a recording platform.
- Businesses with high audit exposure, where evidence must be ready on request.
- Organisations that need strict separation of duties in how recordings are administered.
Without the service, standard support is still included. FirstNet handles onboarding, configuration and ongoing platform support, while your own admins operate the platform day to day. The Managed Compliance Service can be added to any tier, from Core Recording to Conversation Analytics, as a recurring subscription.
The service covers the recording archive itself. Administering your own PBX or identity provider is out of scope unless it is separately contracted.
You log tickets through FirstNet's support channels by email, phone or portal, and FirstNet owns escalation of underlying CallCabinet and Smarsh platform incidents through to closure, so you deal with one provider.
Source: FirstNet Compliant Call Recording & Analytics service page →
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