About this video
Business voice is more than a phone. Ushika Gayapershad introduces a new weekly series answering the questions businesses ask most, from desk phones and Teams calling to spam-flagged numbers and call recording.
Transcript: Business Voice Elevated: series intro with Ushika Gayapershad
When people hear "business voice", they often think we're just talking about a telephone system. But I get questions all the time like...
Do we still need desk phones? Can we use Microsoft Teams as our business phone?
Why does our number come up as spam when we call our customers?
Do we really need to record our calls? And now, where does AI fit into all of this?
The truth is, business voice has changed. It's not just about making and receiving calls anymore.
It's about giving your people flexibility, making it easier for customers to reach you, understanding missed calls, protecting important conversations and using AI to remove some of the admin.
My advice? Don't start with the technology. Start with one simple question. What frustrates you about your current phone system?
That answer normally tells us where to start.
Join me weekly for a series where I will answer some commonly asked questions around business voice solutions. I'm Ushika from FirstNet and our team looks forward to hearing from you.
See it in context: Microsoft Teams Calling →