Knowledge Hub · Cloud

What happens if a whole FirstNet Private Cloud data centre goes down?

Private Cloud Hosting & Management · Answered by FirstNet Technology Services

Short answer

That is what FirstNet Geographic Disaster Recovery (GDR) is for. With GDR, your Private Cloud workloads replicate to a second FirstNet data centre with reserved compute, memory and storage, a DR firewall and a failover runbook aligned to your agreed RTO and RPO.

In detail

How protection layers up:

  • Within a data centre: high availability restarts VMs on another host if hardware fails, and live migration moves running VMs during maintenance
  • Across data centres: GDR replicates workloads from one FirstNet site to another, using the Durban, Johannesburg and Cape Town footprint
  • At the DR site: compute, RAM and storage are reserved in advance, with a GDR virtual firewall (Lite)
  • During an event: a scoped failover runbook sets out the steps, roles and test expectations

Without GDR, Private Cloud protects against hardware failure but not the loss of an entire site, because it is not a public-cloud-style multi-region active/active service. GDR is the secondary-site failover model that covers that gap.

GDR is scoped during discovery, where your RTO and RPO per workload are captured, and the runbook is documented in the solution design. Recovery targets are design targets unless explicitly contracted. For on-premises systems, FirstNet DRaaS applies the same principle of reserved recovery capacity.

Source: FirstNet Private Cloud Hosting & Management service page →

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