Short answer
FirstNet DIA service levels are last-mile dependent and strictly aligned to the underlying carrier's commitments, with response and resolution targets following the contracted carrier SLA. Service credits are passed through from the carrier once validated against that SLA, and your specific targets are set out in your contract.
In detail
How it works in practice:
- Targets: response and resolution targets mirror the carrier SLA for your site's last mile.
- Validation: when an outage occurs, FirstNet validates it against the carrier's SLA.
- Credits: service credits are passed through to you once validated with the carrier.
- Escalation: FirstNet manages the full escalation path on your behalf, so you do not deal with the carrier directly.
Aligning SLAs to the carrier means the commitment matches what the underlying last mile can actually deliver. What DIA adds over broadband is the service specification: dedicated 1:1 contention, symmetric committed bandwidth, and predictable latency, jitter and packet loss.
Where even a carrier-backed SLA is not enough, the answer is design. Dual-homed DIA, or DIA with broadband failover, gives layered resilience so a single last-mile fault does not take the site offline.
Source: FirstNet Dedicated Internet Access service page →
Didn’t answer your question?