Knowledge Hub · Connectivity

How long does FirstNet Dedicated Internet Access take to install?

Dedicated Internet Access · Answered by FirstNet Technology Services

Short answer

Lead times for FirstNet DIA depend on the carrier and your site, and are confirmed during feasibility. Onboarding runs through qualification, last-mile feasibility, provisioning and installation, then handover to support.

In detail

The steps in more detail:

  • Qualification: FirstNet confirms that DIA is the right fit for the site, rather than business broadband.
  • Last-mile feasibility: carrier feasibility on approved fibre from ICASA-licensed operators is confirmed for your address.
  • Provisioning: carrier orders are placed and approvals coordinated.
  • Installation: the fibre access and the Layer 3 service into the FirstNet core are installed and tested.
  • Handover to support: the service moves to FirstNet's support and NOC teams.

DIA is delivered over fibre, so the factors that drive fibre lead times apply: construction, wayleaves and landlord approvals, with the clock starting once approvals are in place. FirstNet gives a realistic timeline up front rather than a generic figure.

If a site must go live before the DIA circuit is ready, a temporary LTE/5G link can usually be deployed within days. Once DIA is live, business broadband can serve as a cost-effective backup.

Source: FirstNet Dedicated Internet Access service page →

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