Short answer
Yes. Read-only visibility is available on request through Sophos Central or a read-only FortiManager ADOM profile. Write access to production is an exception that needs explicit approval, because it changes the managed-service operating model.
In detail
What visibility looks like:
- Sophos: FirstNet runs a handover walkthrough of Sophos Central and provides read-only access where scoped
- Fortinet: each customer or business unit has its own ADOM in FortiManager, and a customer read-only admin profile can be provided
- Logs: Sophos Standard Protection keeps seven days of logs with basic Central reporting, Xstream adds 30-day cloud reporting, and FortiAnalyzer as a Service provides Fortinet log analytics and compliance reports
- Reporting: monthly summaries and change records, plus FortiManager reports on policy revisions and firmware drift
Read-only access gives your team and auditors evidence without the risk of untracked changes. Changes still go through FirstNet's approved workflow, so every change stays logged and reversible.
If your team needs to share hands-on administration, raise it during contracting so the responsibilities can be agreed before go-live.
Source: FirstNet Hosted Firewall & Network Security service page →
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