Short answer
Buying Cloudflare through FirstNet gives you local engineers in South African business hours, plus policy hardening, ongoing tuning and SIEM integration. You also get partner-tier escalation into Cloudflare, and one contract that joins Cloudflare up with FirstNet SD-WAN, DIA, Colocation, Private Cloud and IP Transit.
In detail
What FirstNet's managed wrap includes:
- Consultative design and deployment: FirstNet turns Cloudflare's products into a design for your setup.
- Policy hardening: writing WAF rules, designing the Zero Trust app catalogue, tuning Gateway categories and setting DLP baselines.
- Ongoing tuning: triage of false positives, reviews of attack events and policy updates on a set schedule.
- SIEM integration: Cloudflare logs go to your SIEM or to FirstNet's monitoring.
- One Rapid Response entry point, with escalation to Cloudflare's technical account team.
The services also fit together. Cloudflare Zero Trust can replace VPN for FirstNet SD-WAN customers. The WAF protects apps hosted on FirstNet DIA, Colocation or Private Cloud. Magic Transit adds DDoS protection on FirstNet IP Transit. If an issue touches FirstNet links or hosting, FirstNet coordinates it in-house instead of handing it back to you.
Managed support comes in two levels. Standard gives you engineers in business hours. Enhanced gives you FirstNet engineers 24x7 on critical incidents.
Source: FirstNet Web Application & DDoS Protection service page →
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