Short answer
No. Customer data on the AI Factory is not used to train models or to improve FirstCoreAI's services, and it is processed in South Africa.
In detail: Is our data used to train AI models? FirstCoreAI
How FirstCoreAI, FirstNet's AI business unit, handles your data:
- No training on your data: prompts, documents and outputs are not used to train or improve models.
- Processed in South Africa: inference runs in FirstNet's Durban data centre.
- Encrypted in transit: TLS throughout.
- You hold the keys: you manage your own API keys, usage and spend.
- No access to your traffic: FirstCoreAI sees usage and spend, never your prompts, outputs or keys.
FirstCoreAI designs its endpoints, retention and access controls to align with POPIA, and it tells you plainly when a workload, such as a call to an overseas frontier model, would mean data leaving the country, so you can decide deliberately.
For privacy or POPIA questions about a specific workload, book a scoping call through the AI Factory demo form on FirstNet's website.