Short answer
Voice minute pricing depends mainly on your call volume, the destinations you call, your routing requirements and your usage pattern. FirstNet prices each customer from their call profile, so the best way to get an accurate figure is to request a customised rate card.
In detail
The main factors:
- Volume: higher and committed volumes qualify for tiered pricing.
- Destination mix: local geographic, mobile, international and premium-rate destinations are rated differently.
- Routing requirements: specialised international routes and quality-focused routing affect the rate.
- Plan type: Voice Bundles with inclusive minutes, or Voice Rate Options with per-minute rates.
- Contract term: SIP trunk channels run on 12, 24 or 36-month terms.
Billing is per second, so you pay for the time actually used rather than rounded-up minutes. This matters most for businesses that make many short calls.
Capacity also affects total cost. On FirstNet SIP Trunks, channels are sized to your peak concurrent calls rather than headcount, using your real call traffic, so you are not paying for capacity you never use. Fraud controls such as destination blocking and spending controls help keep unexpected international or premium-rate charges off your bill.
Source: FirstNet Business Voice Minutes service page →
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