Knowledge Hub · Voice

How are calls on FirstNet SIP trunks billed?

Business Voice Minutes · Answered by FirstNet Technology Services

Short answer

Calls on FirstNet SIP Trunks are billed on a voice plan, either Voice Bundles with a fixed number of inclusive minutes or Voice Rate Options with per-minute rates. Billing is per second, so you pay for the time used rather than rounded-up minutes.

In detail

How the commercial model is structured:

  • Channels: licensed per concurrent call as a monthly operating cost, not a capital purchase.
  • Voice Bundles: a fixed number of inclusive minutes.
  • Voice Rate Options: per-minute rates, with a custom rate sheet available on request.
  • Contract term: 12, 24 or 36 months.
  • Once-off items such as installation and number porting are quoted separately.
  • Backup trunk: free with FirstNet connectivity, otherwise a separate line item.

Per-second billing makes the biggest difference for businesses that make many short calls. Pricing depends on traffic volume, destination mix and routing requirements, so FirstNet quotes from your call profile rather than a generic price list.

Usage, rate classes and call patterns can be tracked on a dashboard, and fraud monitoring with destination blocking helps prevent unexpected spend. FirstNet's voice team can supply a rate sheet for the destinations you call most.

Source: FirstNet Business Voice Minutes service page →

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