Short answer
You own your data. Smartz Solutions is a Johannesburg-based company that hosts the platform in South Africa and is POPIA-aligned, and you can export reports to Excel, CSV or PDF at any time.
In detail
How your data is protected and controlled:
- Hosting: the Smartz Suite is hosted in South Africa by Smartz Solutions, with FirstNet as the local prime contractor.
- Access: a permission matrix, single sign-on, two-factor authentication by email PIN or voice print and after-hours login restrictions.
- Audit: a full audit trail, with every export and recording playback logged.
- Voice biometrics: sensitive information is blurred during playback and stored in encrypted columns.
- Export: reports and data export from the Analyz portal to Excel, CSV or PDF, with scheduled email delivery.
Because the platform is POPIA-aligned and hosted in-country, it suits South African organisations that want contact-centre data to stay local. POPIA compliance itself still depends on how you configure the platform, assign access rights and handle consent.
For regulated call recording, such as FAIS or FSCA obligations, FirstNet pairs Smartz with CallCabinet or Smarsh compliance recording on the same contract, with hosting and residency for those recordings confirmed during solution design.
Source: FirstNet Contact Centre service page →
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