Short answer
Restoration time depends on the last mile: a fibre cut needs physical repair, while a microwave link may need realignment or site access. That is why FirstNet designs a diverse backup for critical sites, so traffic fails over while the primary fault is worked.
In detail
What sets the pace of a repair:
- Fibre: physical cuts and cable theft need the network operator to repair the cable.
- Licensed microwave: may need realignment, or access to your site or the high site.
- Fixed wireless: next-business-day fault restoration is the usual standard.
- LTE/5G: not affected by fibre cuts or cable theft, but can be affected by tower power outages and local radio interference.
FirstNet's role is to shorten the process. Managed routers are monitored on PRTG, the NOC works the fault with the carrier, and FirstNet acts as the single escalation point across all underlying providers. Response and restoration targets, where they apply, follow the underlying carrier's SLA and are set out in your contract. Standard broadband support runs in business hours with after-hours callout for severity 1 issues. For sites where even a few hours offline is costly, the practical answer is a second link on a different carrier or medium.
Source: FirstNet Nationwide Last-Mile Connectivity service page →
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