Short answer
Yes. EngineAI, the build team of FirstNet's AI business unit FirstCoreAI, offers fine-tuning and model optimisation that adapt models to your domain, your terminology and your own data.
In detail
Fine-tuning helps when general-purpose models handle sector jargon, product names or internal abbreviations poorly. EngineAI can combine it with its other capabilities:
- RAG and retrieval, so answers draw on your documents, contracts and internal knowledge.
- Document and call pipelines for intake, extraction, transcription and structured output.
- Integration into Microsoft 365, your CRM and other line-of-business systems.
Most EngineAI projects run on InfraAI compute in FirstNet's South African data centre, so models, data and pipelines stay in the country. Open-weight models are the default, and because their weights are available they can be adapted and hosted locally rather than through a foreign platform.
FirstCoreAI scopes each problem first and will say plainly if AI is not the right tool. A scoping call or demo with FirstCoreAI is the place to start.
Source: FirstNet Custom AI Engineering service page →
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