Short answer
Yes. FirstCoreAI processes call recordings on the AI Factory in FirstNet's South African data centre, so they stay in the country.
In detail: Process call recordings with AI locally in SA
The pipeline covered every stage from audio to usable data:
- Transcription and correction of every recording.
- Name resolution across calls.
- Structured JSON output for downstream systems.
- Processing entirely on local infrastructure.
Keeping call recordings local matters because sending them to an offshore AI API is a cross-border transfer, with POPIA consent and breach questions attached. The FirstCoreAI AI Factory in FirstNet's South African data centre includes a speech-to-text model exposed through an OpenAI-compatible audio transcriptions endpoint.
Document and call pipelines are a core EngineAI capability, covering intake, extraction, transcription and structured output for large volumes of files and recordings. FirstCoreAI names call archives as a typical use case in financial services and insurance, and as a good single workload to start with.
FirstCoreAI can scope your own archive on a 30-minute scoping call.