Short answer
Yes. FirstNet customers use Client Zone (clientzone.firstnet.co.za), alongside 24x7 support by email and phone.
In detail: Client portal for business customers: Client Zone
Client Zone is FirstNet's customer portal. FirstNet's published service terms name it as the channel for several tasks:
- Logging faults, for example on colocation services, alongside email to support@firstnet.co.za and phone on 0861 989 896
- Declaring a disaster recovery event, together with a phone call, stating which protected workloads must be recovered
- Ordering Microsoft products and licences through FirstNet's Microsoft Cloud (CSP) service
Some services also have their own management tools. FirstNet Private Cloud, for example, includes a management portal to provision, control and monitor your virtual machines and usage.
Support requests are logged by your registered Technical Contacts, who give first-level support to your own users and escalate to FirstNet when needed, so make sure the right people are registered. Contact FirstNet support to add or change a Technical Contact. For urgent faults, especially Priority 1 incidents, phone the Rapid Response Service Desk on 0861 989 896, which is staffed 24 hours a day, 7 days a week.
Source: FirstNet Support service page →