Short answer
Email your complaint or billing dispute to FirstNet at complaints@firstnet.co.za with your details, your account reference and the reasons for the complaint. For a billing dispute, also include the invoice number and the disputed and undisputed amounts.
In detail
FirstNet acknowledges a formal complaint within 3 business days and responds in writing within 14 business days. If you are not satisfied with the outcome, you may refer the matter to ICASA, the Independent Communications Authority of South Africa, on 011 566 3000 or consumer@icasa.org.za.
The full process is set out in FirstNet's Complaints Procedure, published with its policies and guides on the FirstNet support page.
Which FirstNet contact to use:
- Formal complaints and billing disputes: complaints@firstnet.co.za.
- Billing questions: accounts@firstnet.co.za.
- General enquiries: sales@firstnet.co.za.
- Faults and service requests: the Rapid Response Service Desk on support@firstnet.co.za or 0861 989 896, 24×7.
Source: FirstNet Support service page →
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