Knowledge Hub · Connectivity

Who owns the business broadband router

Who owns the router FirstNet installs at our site for business broadband?

Nationwide Last-Mile Connectivity · Answered by FirstNet Technology Services

Short answer

FirstNet does. The router (customer premises equipment, or CPE) supplied with a FirstNet broadband link is a FirstNet-managed device that remains FirstNet property and is covered by FirstNet's maintenance and replacement policies.

In detail: Who owns the business broadband router

Managing the router is how FirstNet monitors the link and resolves faults quickly. Practical implications:

  • The router is added to FirstNet's PRTG monitoring platform for up/down alerting and bandwidth monitoring from day one.
  • FirstNet configures and tests it at installation, and the NOC uses it to diagnose faults with the carrier.
  • Public IP addresses allocated to the service also remain FirstNet property.
  • If you run your own firewall, it connects behind the FirstNet router on an Ethernet handoff.
  • Customer-supplied network equipment must be ICASA type-approved and approved by FirstNet's engineering team.

Because FirstNet owns and maintains the router, a faulty unit is handled under FirstNet's replacement policy. Your LAN, internal Wi-Fi and firewall configuration remain your responsibility unless they have been separately scoped with FirstNet.

Source: FirstNet Nationwide Last-Mile Connectivity service page →

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