Short answer
Dashboards and chargeback rules are typically tuned to your cost-centre model within 2 to 4 weeks after data starts flowing. Data begins arriving once the PBX feed or Teams Graph API connection is live, and the tuning period makes the reports accurate for your business.
In detail
The typical sequence:
- Prepare: your cost-centre model is agreed and your Global Admin is briefed on Graph API consent.
- Plan: modules are confirmed (PBX, Teams or both), along with the wallboard viewer count and chargeback rules.
- Provision: the Apex BI tenant is created, feeds are connected and data flow is validated.
- Pilot: initial dashboards are built and chargeback rules calibrated with a pilot team over 2 to 4 weeks, while wallboards are staged.
- Production: full rollout, plus training for supervisors and finance.
Because wallboards are staged during the pilot, supervisors can start using live queue views before full rollout. The first month's report is also where customers usually see recoverable spend, such as mis-billed extensions or under-used services, quantified for their own estate.
Legacy PBX integrations that need an adapter may add lead time before data starts flowing, so FirstNet scopes those early in planning.
Source: FirstNet Telephone Management & Cost Control service page →
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