Short answer
Clarity wallboards are licensed per concurrent viewer, so it helps to confirm up front how many screens or supervisors need live views at the same time.
In detail
How Clarity licensing is structured:
- Wallboards: per concurrent viewer.
- Clarity for PBX: per extension.
- Clarity for MS Teams: per user.
- Contract terms: 12, 24 or 36 months.
When sizing, count every screen on the contact-centre floor and every supervisor or manager who needs a live view at the same time. The wallboard viewer count is agreed in the planning phase, together with the cost-centre model and chargeback rules, and the wallboards are staged during the pilot.
The wallboards themselves give contact-centre and customer-facing teams a real-time view of calls in the queue, the longest wait, agents available and calls in progress. They sit alongside Clarity's historical reporting on call duration, abandonment, agent performance and queue statistics.
Accurate extension, user and viewer counts matter for large estates, because they drive the quote. FirstNet's voice specialists confirm them with you before pricing.
Source: FirstNet Telephone Management & Cost Control service page →
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