Short answer
Yes. Where you run a PBX at some sites and Microsoft Teams at others, Clarity combines PBX call records and Teams Graph API data in a single Apex BI tenant. You get one view, one chargeback model and the same dashboards wherever a call was made or answered.
In detail
Why a single view matters:
- Vendor portals usually report per PBX and per site, and do not normalise data across a mixed estate.
- Finance gets one recharge process instead of reconciling separate reports.
- Reporting stays consistent while users move from a PBX to Teams in phases.
- Managers compare sites and teams on the same measures, whatever platform they use.
Supported sources include FirstNet Hosted PBX (native feed), legacy PBXs where CDR or SMDR data is available, and Microsoft Teams on Operator Connect, Direct Routing or Calling Plans. A mixed estate needs both the PBX feed and Graph API access, and FirstNet's voice engineers scope both before you commit.
This suits multi-site retail, professional services and logistics businesses, and any organisation partway through a PBX-to-Teams migration. FirstNet can also deliver the voice on both sides, with Managed Cloud PBX, SIP trunks or Teams calling, so the analytics and the voice sit on one contract.
Source: FirstNet Telephone Management & Cost Control service page →
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