Short answer
Yes. Clarity for MS Teams uses the Microsoft Graph API to report on inbound and outbound PSTN calls, call duration, abandonment, agent activity and cost-centre chargeback, going deeper than Teams' built-in call reporting. It works whether you call through Operator Connect, Direct Routing or Microsoft Calling Plans.
In detail
What it adds beyond Teams' native reports:
- Chargeback of Teams call costs by department, cost centre, project or site.
- Inbound and outbound PSTN volumes, duration and abandonment patterns.
- Agent activity and queue statistics for customer-facing teams.
- Live wallboards for supervisors.
- Audit-grade reporting for POPIA, FSCA, healthcare and education programmes.
Microsoft's built-in Teams reporting focuses on basic call quality and per-user volumes, so on its own it does not produce cost-centre chargeback or contact-centre wallboards.
Set-up is light: your Microsoft 365 Global Admin grants Graph API permissions once during onboarding, and reports are tuned over 2 to 4 weeks after data starts flowing. Clarity for MS Teams is licensed per user. If part of your business still runs a PBX, Clarity combines both data sources in one tenant.
Source: FirstNet Telephone Management & Cost Control service page →
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