Short answer
Usually not for regulated recording. Native recording in Teams or Zoom stores calls, but it lacks the tamper-proof storage, granular retention, legal hold, audit logs and cross-platform consistency that audits and disputes rely on.
In detail
What FirstNet Compliance Recording adds:
- Tamper-proof storage, with AES-256 rotating encryption at rest and in transit.
- Retention policies by call type or business unit, ending in logged, defensible deletion.
- Legal hold to preserve specific recordings for litigation, disputes or regulatory inquiries.
- Audit logs showing who accessed which recording, when and what they did.
- One archive, one policy and one search across Teams, Zoom, PBX and contact-centre calls.
For Microsoft Teams, recording covers voice and meetings and attaches to each user's identity. For Zoom, it covers Zoom Meetings, Zoom Phone and Zoom Contact Center; Zoom Phone users who need compliance recording require the Zoom Phone Power Pack licence.
Native recording can still be handy for informal meeting playback. The real test is whether a recording would stand up when a regulator, auditor or court asks for it, and whether every platform in your business follows the same rules. FirstNet Compliance Recording is delivered on the CallCabinet and Smarsh platforms, with FirstNet handling onboarding and support.
Source: FirstNet Compliant Call Recording & Analytics service page →
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