Short answer
Business voice minutes are the call time your business uses to make calls from a VoIP platform, SIP trunk or PBX to the public phone network. FirstNet sells them prepaid or postpaid and carries the calls over its own ICASA-licensed voice network.
In detail
Where the minutes are used:
- SIP trunks connected to an on-premises or cloud-hosted PBX.
- Hosted PBX and cloud phone systems, including FirstNet Managed Cloud PBX.
- Contact centres and BPOs handling large inbound and outbound volumes.
- Resellers and IT service providers building their own VoIP, PBX or UCaaS offering.
- International calling, with destination-specific routing and pricing.
On FirstNet SIP Trunks, minutes come on a voice plan: Voice Bundles with a fixed number of inclusive minutes, or Voice Rate Options with per-minute rates and a custom rate sheet on request. Billing is per second, so you pay for the time actually used rather than rounded-up minutes.
Calls route to Telkom, Vodacom, MTN, Cell C and other licensees through direct interconnects. Fraud controls, including anomaly detection, destination blocking and spending controls, help protect you against unexpected call charges.
Source: FirstNet Business Voice Minutes service page →
Didn’t answer your question?