Short answer
FirstNet Compliance Recording supports compliance programmes for South Africa's POPIA, FAIS and FICA by aligning recording retention and access controls with these regulations and your internal policies. Final compliance depends on your own policies, configuration and obligations.
In detail
How the controls map to local requirements:
- POPIA: disclosure and consent prompts on recorded lines, role-based access with MFA, full audit trails and retention that ends in logged, defensible deletion.
- FAIS: advice calls kept in tamper-proof storage for the period your regulator or policy requires; five years is common for FSCA and FAIS-regulated firms.
- FICA: recordings of inbound verification calls can be kept, searched and retrieved where your FICA processes rely on them.
- Card payments: automated PCI-DSS card-data redaction from audio and transcripts with the Conversation Analytics tier.
Before recording starts, FirstNet confirms your retention policy and data-processing terms in writing, then designs platforms, scope, legal hold and integrations around them.
The platform is designed to support your compliance programme rather than guarantee an outcome, because the result depends on how recording is configured and used. A FirstNet specialist can map your specific obligations, such as which lines must be recorded and for how long, during solution design.
Source: FirstNet Compliant Call Recording & Analytics service page →
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