Knowledge Hub · Connectivity

Can we brand the FirstNet guest Wi-Fi portal differently per site or brand?

Managed Guest Wi-Fi · Answered by FirstNet Technology Services

Short answer

Yes. Branding and terms can be managed per venue or brand, usually from a standard template with approved variations.

In detail

This suits multi-brand groups, franchises and estates with flagship and standard sites. How it works:

  • Portal design: FirstNet designs the captive portal per brand or venue, using branding assets you supply.
  • Terms and privacy wording: you approve the wording shown on each portal, which matters for POPIA consent.
  • Login options: email, mobile, social, or one-time PIN (OTP) via SMS or WhatsApp, configured by FirstNet.
  • Change control: portal changes run through FirstNet's change control, so updates stay consistent across venues.
  • Mixed tiers: service tiers can be mixed by venue, for example Capture analytics at flagship sites only.

The template approach keeps every site recognisably on-brand while allowing approved local variations, and a new venue can be added without starting from scratch. Multi-site management in the Connect tier gives one place to manage the estate.

Optional add-ons include Purple Surveys for real-time guest feedback and Purple Shield for guest content filtering.

Source: FirstNet Managed Guest Wi-Fi service page →

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