Knowledge Hub · Connectivity

Is managed guest Wi-Fi included with FirstNet business internet?

Managed Guest Wi-Fi · Answered by FirstNet Technology Services

Short answer

Yes. The Connect tier of FirstNet Managed Guest Wi-Fi is delivered with FirstNet internet links: a branded captive portal, flexible login options, multi-site management and consent-based capture, all operated by FirstNet. Guest Intelligence (Capture) and Guest Engagement (Engage) are optional add-ons.

In detail

What Connect gives you:

  • A branded captive portal per brand or venue
  • Login by email, mobile, social, or OTP via SMS or WhatsApp
  • Multi-site management
  • Consent-based capture aligned to POPIA and GDPR
  • Guest access on a dedicated SSID or VLAN, separate from business systems

Add Capture when you want visitor analytics such as recency, frequency, dwell time and repeat visits, with dashboards and scheduled reports. Add Engage for opt-in journeys, segmentation, automated campaigns and CRM or loyalty integrations. Tiers can be mixed by venue.

What is not included: new access points, cabling, LAN upgrades or full Wi-Fi redesigns, which are only included if separately scoped. The service works as an overlay on your existing Wi-Fi, so you provide access to your controller settings, a guest SSID or VLAN, and your branding assets.

Source: FirstNet Managed Guest Wi-Fi service page →

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