Short answer
Yes. CRM integrations with HubSpot, Salesforce and similar systems are available as add-ons to FirstNet Managed Cloud PBX, alongside contact-centre reporting and wallboards. Custom integrations are scoped by FirstNet's voice engineers during design.
In detail
How CRM integration fits with the other features:
- Standard CRM integrations connect your phone system and CRM as an add-on to the core service.
- With AI Transcription, the call summary of topics, decisions and action items can sit alongside the call record for follow-up.
- AI Receptionist actions inside a CRM, such as updating records or booking calendar slots, are scoped for each business rather than offered as standard.
- Custom call flows, integrations and report development are handled as separately scoped change requests.
If you need analytics beyond standard reporting, FirstNet Apex BI Clarity adds near real-time call analytics, wallboards, leaderboards and scheduled reports on top of the Managed Cloud PBX.
To scope an integration quickly, note which CRM and version you use, which teams need it and what should happen in the CRM when a call starts or ends. FirstNet's voice engineers use this to confirm what is standard, what needs a change request and what is included before you commit.
Source: FirstNet Cloud PBX & Unified Communications service page →
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