Short answer
Yes. The Linkus mobile and desktop apps included with FirstNet Managed Cloud PBX let you make and receive calls on your business number from anywhere, whether you are in the office, on the road or working from home. Callers see the same office number.
In detail
How it works in practice:
- Install the Linkus app on your mobile phone or computer; softphone licences are included with each seat.
- Calls reach you through the same queues, IVR and routing as a desk phone.
- You call out on the business number rather than a personal mobile number.
- Complex calls handed over by the AI Receptionist also land in Linkus, with the transcript and summary.
This suits hybrid and distributed teams that no longer want phones tied to a desk, and multi-site businesses that want remote staff connected without complex VPNs.
Call quality on a softphone depends on the connection it uses. Voice needs low latency, jitter and packet loss, so a stable Wi-Fi or mobile data connection gives the best results, and office networks should prioritise voice traffic with QoS. FirstNet checks the office side of this, including bandwidth headroom and firewall settings, before go-live.
Source: FirstNet Cloud PBX & Unified Communications service page →
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