Short answer
No. FirstNet AI Receptionist is designed as the 24/7 layer behind your front desk, not a replacement for it. Use it for after-hours, overflow, holiday cover and high-volume routing, while your receptionist handles the relationship calls.
In detail
Where it adds the most value:
- After hours: calls are answered, understood and routed or captured instead of going straight to voicemail.
- Overflow: when the front desk is busy, the AI Receptionist picks up so callers are not left waiting.
- Holiday cover: the line stays answered when staff are on leave.
- High-volume routing: common requests go straight to the right queue or extension.
- Multilingual callers: it supports 34 languages with a customisable voice, tone and persona.
Complex or sensitive calls escalate to a human agent in Linkus, with the transcript and AI summary attached, so your team picks up with full context. The practical result is that you keep your receptionist and stop missing calls outside their hours.
It runs on FirstNet Managed Cloud PBX and is set up in four steps: create the AI Receptionist extension, customise the voice and persona, train it on your knowledge base, then test and publish.
Source: FirstNet Cloud PBX & Unified Communications service page →
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