Short answer
Yes. Zoom Phone works in South Africa through a Zoom Provider Exchange partner, because Zoom does not provide phone numbers in South Africa on its own. FirstNet is a certified Zoom Provider Exchange partner that supplies ICASA-licensed local numbers, porting, implementation and support for Zoom Phone and Zoom Contact Centre.
In detail
How it works:
- Zoom hosts the phone system and contact centre; your Zoom admin selects FirstNet as the voice provider, with no separate carrier portal.
- FirstNet issues new geographic, non-geographic and toll-free numbers, or ports your existing numbers in.
- Calls route over FirstNet's interconnects with Telkom, Vodacom, MTN, Cell C and other licensees.
- Premium-rate and exotic destinations are blocked by default, and a 24/7 network operations centre monitors for toll fraud.
- Zoom licences, voice and numbers come on one FirstNet invoice.
Most users need a Zoom Phone Pro licence, supervisors add the Power Pack, and shared reception or warehouse phones use a Common Area licence. Local support is available in English and Afrikaans. Some users can also stay on an existing PBX through FirstNet SIP Trunks while others move to Zoom Phone.
Source: FirstNet Cloud PBX & Unified Communications service page →
Didn’t answer your question?