Short answer
FirstNet Managed Cloud PBX includes extensions, call routing, voicemail, hold music and presence, plus IVR menus, call queues, call recording and standard reporting. Linkus mobile and desktop softphones, SIP trunking with local South African termination, number porting, standard support and platform operations are part of the per-user service.
In detail
Included in the core service:
- Extensions, call routing, voicemail, voicemail-to-email, hold music and presence.
- IVR menus, call queues, call recording and standard reporting.
- Linkus mobile and desktop apps, using the same number in the office, on the road or at home.
- SIP trunking and number porting with local South African termination.
- Standard support and platform operations.
Optional add-ons are FirstNet AI Receptionist, a 24/7 natural-language receptionist in 34 languages, and FirstNet AI Transcription, which produces live and post-call transcripts with AI summaries. Microsoft Teams calling integration, CRM integrations with systems such as HubSpot and Salesforce, and contact-centre reporting and wallboards are also available.
Because FirstNet designs, deploys, ports and runs the service, you get one contract, one bill and one escalation path across the PBX, trunks, numbers, softphones and AI add-ons, with billing aligned to the users actually licensed each month.
Source: FirstNet Cloud PBX & Unified Communications service page →
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