Short answer
An AI receptionist is a virtual receptionist that answers calls 24/7 and understands what callers say in natural language. FirstNet AI Receptionist, also called the Digital Receptionist, works out the caller's intent, answers from your own knowledge base and acts on the call by routing it, capturing a callback or handing over to a person.
In detail
What makes it agentic rather than a basic IVR:
- Callers speak naturally instead of pressing keypad options.
- It answers from your PDFs, documents, website pages and FAQs, not a generic script.
- It takes action: routing to a department, queue or extension, capturing a callback or escalating.
- Complex or sensitive calls are handed to a human agent in the Linkus app.
- Every call produces a transcript and AI summary.
- It supports 34 languages with a customisable voice, tone and persona.
The AI Receptionist runs on FirstNet Managed Cloud PBX and has been generally available since 15 April 2026. It suits after-hours, overflow, holiday cover and high-volume routing, and is set up in four steps: create the extension, customise the voice and persona, train it on your knowledge base, then test and publish.
Source: FirstNet Cloud PBX & Unified Communications service page →
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