Short answer
Yes. FirstNet tailors SLAs and escalation paths to enterprise needs, backed by a 24/7 NOC and ITIL-aligned service management. Commitments are aligned to the service and to the underlying last mile, so what is promised can be delivered.
In detail: Can FirstNet meet strict enterprise SLAs?
What sits behind an enterprise SLA from FirstNet:
- High availability: diverse paths, multi-homed upstreams and a resilient core design
- Monitoring: telemetry, alerts and real-time dashboards, with PRTG-based link monitoring
- Service management: ITIL-aligned incident, problem and change management with clear SLAs
- Transparency: published performance metrics and regular reviews
- Scalability: capacity upgrades without disruptive re-architecture
How SLAs vary by service: on broadband and DIA, availability, response and resolution targets follow the underlying carrier's SLA, with service credits passed through once validated. Business fibre carries availability targets up to 99.5% on premium networks. For IP Transit, the SLA covers the FirstNet transit domain, backbone and ports.
Strict uptime targets are met through design as much as contract, for example dual-homed DIA or DIA with broadband failover. In one banking deployment, FirstNet achieved 99.99% uptime with proactive capacity upgrades. FirstNet can review your backbone and propose an SLA aligned to your risk profile.
Source: FirstNet Carrier-Grade ISP Infrastructure service page →