Short answer
Yes. FirstNet tailors SLAs and escalation paths to enterprise needs, backed by a 24/7 NOC and ITIL-aligned service management. Commitments are aligned to the service and to the underlying last mile, so what is promised can be delivered.
In detail
What sits behind an enterprise SLA from FirstNet:
- High availability: diverse paths, multi-homed upstreams and a resilient core design
- Monitoring: telemetry, alerts and real-time dashboards, with PRTG-based link monitoring
- Service management: ITIL-aligned incident, problem and change management with clear SLAs
- Transparency: published performance metrics and regular reviews
- Scalability: capacity upgrades without disruptive re-architecture
How SLAs vary by service: on broadband and DIA, availability, response and resolution targets follow the underlying carrier's SLA, with service credits passed through once validated. Business fibre carries availability targets up to 99.5% on premium networks. For IP Transit, the SLA covers the FirstNet transit domain, backbone and ports.
Strict uptime targets are met through design as much as contract, for example dual-homed DIA or DIA with broadband failover. In one banking deployment, FirstNet achieved 99.99% uptime with proactive capacity upgrades. FirstNet can review your backbone and propose an SLA aligned to your risk profile.
Source: FirstNet Carrier-Grade ISP Infrastructure service page →
Didn’t answer your question?