Your callers get a natural conversation, day or night, and the calls that need a person reach your team with the context.
Denver Govender, Senior Voice Engineer at FirstNet, introduces the AI Receptionist
The call you didn't answer
The phone rings while your team is with a customer, at lunch, or gone for the day. The caller hears a press-1 menu or a voicemail greeting. Many hang up and call someone else, and you never know they tried.
You could hire more people for the front desk. Or your calls could be picked up as they come in, at any hour, by an AI receptionist that works around the clock.
“What if every single call to your business was answered instantly, professionally, and never left waiting?”
Denver Govender, Senior Voice Engineer, FirstNet Technology Services
A receptionist that's always on
FirstNet's AI Receptionist answers your calls when the line connects. Callers don't press 1 or wait in a queue. They just say what they need, the way they would to a person.
- Answers calls 24/7. Including nights, weekends, public holidays and the busy hour after lunch.
- Speaks your callers' language. It holds a natural conversation in any of 34 supported languages, in a voice that fits your brand.
- Knows your business. It learns from your own documents and FAQs, so it can answer common questions about your hours, services and policies. Its answers are only as current as the content you give it.
- Puts callers through to the right person. It routes callers to the department or team member you choose for each type of request.
- Hands over when it matters. Sensitive calls go to a real person with the full context, so the caller doesn't have to start again. Every call also comes with a transcript and a short AI summary.
“It gives you a professional front desk that's available 24/7, and you get a fully integrated PBX.”
Denver Govender
One provider, from the line to the AI
An AI receptionist can only answer the calls that reach it. With FirstNet, the AI, the phone system and the voice network all come from one licensed provider, so there is one team accountable for the whole call.
- Part of your phone system. The AI Receptionist runs inside the Yeastar P-Series cloud phone system that FirstNet hosts and manages. There is no extra app for your staff and no new number for your callers.
- Licensed South African voice. FirstNet is licensed by ICASA and connects directly to the major South African networks.
- Built for resilience. Our voice platform runs across two data centres, in Johannesburg and Cape Town. Add FirstNet connectivity and your SIP trunks include a backup trunk with automatic failover.
- Keep your numbers. We port your existing numbers across and manage the move for you.
- More from every call. Add call recording, AI transcription and call analytics on the same platform when you need them.
- Set up for you. Our voice engineers load your content, shape the call routing and test the handover before you go live.
More on the platform: Cloud PBX and unified communications, call recording and analytics and business voice minutes and SIP trunks.
Who it's for
The AI Receptionist suits any business where a missed call can mean a missed customer:
- Healthcare practices, retailers, financial services, estate agents and professional services firms
- Teams that take calls in several languages or across regions
- Businesses that want to replace a press-1 menu or after-hours voicemail
- Existing FirstNet Yeastar customers, who can add it to the phone system they already use
Getting started
- Scope. We check that your Yeastar phone system is eligible and review your call flows, numbers and integration needs.
- Train and route. We load your documents and FAQs, and set up the routing and handover to your team.
- Go live. Your callers are answered around the clock, and the calls that need a person reach your team with the context.
“Discover the AI Receptionist with FirstNet today.”
Denver Govender
Book a scoping session: talk to your FirstNet account team about the AI Receptionist on 0861 989 896, or ask about it on the Cloud PBX page.
Features, language support and availability depend on your Yeastar edition, solution design, scope and the signed customer agreement. AI answers depend on the content you provide. You remain responsible for your own POPIA obligations, including call notices and consent. Yeastar is a trademark of its owner.
Related reading
Answers: How is the AI Receptionist trained on my business?, Will callers get stuck talking to a bot?, Does it replace our receptionist? and How are AI Receptionist minutes billed?