Short answer
Yes. FirstNet operates as one partner across your entire footprint, so you receive one bill, one SLA and one team managing every link, whichever carriers and technologies sit underneath.
In detail
FirstNet's reach spans every major fibre network operator and mobile network operator in South Africa, but you do not deal with them separately. The single-provider model gives you:
- One contract and one unified SLA across every site
- One bill, with service delivery, support and billing unified
- One 24/7 NOC number for every issue
- Centralised change management for system-wide rollouts
- One escalation point across all underlying providers
This matters most for distributed estates. FirstNet provides centralised management and billing across hundreds of branches for a retail customer, and has more than 5,000 business sites under management in total. A single contract simplifies procurement and vendor management, and avoids the delays and finger-pointing of managing four or five providers in parallel.
New sites and services are added to the same arrangement as you grow, with minimal overhead.
Source: FirstNet National Footprint & Global Reach service page →
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